About the role

The role of a 24/7 technical engineer within Stanchion has become available. This is to provide operational support across all our clients. The support includes daily monitoring of the payments environment as well as point of sale support and dealing with issues as they occur. Technicians are responsible for ensuring that all incidents that are logged are effectively resolved; managed and escalated if necessary within SLA.

Your typical day as Stanchion’s 24/7 Technical Engineer

• Handling of day-to-day incidents and requests for information
• Request basic transaction queries
• Logging of all new incidents into service desk
• Management of open incidents
• Assist with problem solving
• Technical support of the environment we support
• Report writing
• Monitoring of payment system via various Monitoring tools
• Liaise with 3rd party’s and customers

Your Qualifications

Required qualifications/experience:

• Diploma or degree in IT/IS or related qualifications
• Minimum of 2 years experience in a payments or financial environment
• Minimum of 2 years work experience as a technical support analyst
• Fluent in English
• Prior technical support in a payments/ banking environment would be an advantage
• Willing to work shifts
• Willing to work on-site at a customer if required

Preferred qualifications/experience:

• Understanding and knowledge of SQL and relational databases
• The ability to monitor workflows
• Understanding of incident management
• To work according to set processes
• Basic understanding of Postilion or payment systems and the payment environment
• Logical thinker
• Attention to detail